Abstract
The current organizational context requires business process improvement as something necessary for their competitiveness. Thus, BPM as management philosophy assumes importance in this context. Based on the reduced amount of articles about BPM applied to the financial sector, the objective of this study is to describe the promotion of BPM in a closed private pension entity. The results based on the case show how BPM is promoted in this sector, some difficulties arising from the change, and the relationship between BPM tasks (considering its importance and development) and lifecycle of BPM.
